FAQ
It takes about 2 days to fulfill an order, after which it’s shipped out. On average it takes 3 to 7 business days to receive an order.
The shipping time depends on your location, but typical shipping times are:
USA: 3-4 business days / Canada 3-4 business days if fulfilled from our Canada warehouse (if coming though the USA warehouse, it can take up to 7 business days). Albeit generally to be safe, we like to relay the general average which is roughly 3 to 7 business days.
International: 5-15 business days
Shipments outside of the USA & Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. For Canadians, if your item is not available via the Canadian warehouse, there is a possibility that you may incur customs fee's as well.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Possibly stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise — If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at your home, the post office or at your neighbor’s, get in touch with us at miami84@mail.com with your order number.
If you did find a mistake in your delivery address on your account, we can send you a replacement order, but the new order would be at your expense.