RETURN & EXCHANGE POLICY

Any claims for misprinted/damaged/defective items must be submitted within 21 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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If you notice an issue on the products or anything else on the order, please submit a problem report.

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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

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M84 does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Returns - Please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be transacted at your expense (this policy may change).

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their reasoning for the return  within 7 consecutive days after receiving it, and providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore M84 reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs. 

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Order failed to deliver

All of our shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and you still haven't received you order, the package might be lost in transit.

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Step 1: Make sure that the order is actually lost in transit

Find the tracking link in one of our order notification emails and look at the tracking log.

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If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).

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If you do see entries in the tracking log, you may need to wait a little longer:
But please contact us so we can help tackle the issue on our end as well. If the package still hasn’t arrived, let us know no later than 21 days after the estimated delivery date.

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Step 2: If it’s past the estimated delivery time

Please double-check the shipping address you used for your order? Let us know if it was correct or send us the updated address.

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• If the address was correct, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.

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• If the address was incorrect, then the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package. If we don’t receive the package, then you’ll have to submit a new order to replace the original. 

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• If the address was incorrect, the package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the shipping costs, so let us know how you’d like to proceed (therefore it is vital that you provide an accurate shipping address).

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Step 3: Submit a problem report

If the shipping address was correct and the order still hasn’t arrived, submit a problem report and our customer support will find a resolution for you. We usually cover the costs of shipping replacement orders.

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Marked as delivered but you haven’t received your package yet

If the shipment’s tracking states that your parcel was delivered, but you haven't received it, M84 won’t cover the cost of reshipping or refunding the order.

Sometimes packages can be left in an unexpected location so it’s worth checking up on.

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• If our team checked the shipment’s status and we see that the carrier has marked it as delivered. We will then check if any special instructions were left by you. Please note that we don’t cover refunds due to carrier errors.

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If you can’t locate your package, you can place a new manual order and have it reshipped at your expense.

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How to minimize frustration with lost in transit orders

• Please make sure your address is completely accurate.

• Contact the courier to find out what happened with your order.

• Perhaps see if your parcel was accidently dropped off at your neighbors.

• If there is a postal strike, etc.), order fulfillment and shipping may take longer.

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Returned Orders

Before returning any products, please contact us first as there are different options on how to proceed with a potential return.

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Damaged & mislabeled items

At M84, we pride ourselves on unparalleled product quality. That’s why all our orders go through various quality checks before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.

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What happens next:

Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.

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• Then, once you have the photos, file a problem report with us no later than 21 days after the product has been received by you. Our customer service team will get in touch with you and figure out the best solution.

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Buyer’s Remorse

M84 only offers refunds for damaged or mislabeled products, not for buyer’s remorse (depending on the issue but usually buyers remorse issues are nonrefundable). 

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• Again our return policy doesn’t cover buyer’s remorse so we aren’t able to issue a refund for such orders. Although this may change sometime in the future. Thank you for understanding.

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Size Exchanges 

Generally, wrongly ordered sizes won’t be eligible for refunds simply because of potential stock shortages and shipping costs, or if printing on demand it would mean producing an entirely new product. For this reason we urge you to make sure you select the correct size, and look at the size guide as well.

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How to minimize returned orders​

• Each of the items listed on our website has a size guide—please make sure which size is correct for you.​

  • In most cases we also put the product’s sizes within the description as well.

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Quick Insight:

• Review the products descriptions, as they set expectations for you (the customer) and helps you understand what you're buying. And keeps you more confidant in your purchase — plus the more satisfied you (the customer) will be!

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Clear and concise policies are essential 

Store policies are designed to protect both you, and the seller. They also create trust and loyalty because the last thing you'd probably want as a customer are unnecessary surprises. These policies may change, but if/when they do, we'll make sure it better accommodates you the customer. 

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Thanks kindly for visiting our Shipping Policy section.